OUR STANDARD OF CARE: HONESTY, INTEGRITY, LOVE

MISSION & VISION

CORE VALUES

At Zara Homecare, our entire culture is built on three core values:

Honesty. Integrity. Love.

These three values guide every action, every decision, and every interaction. Within them, we practice compassion, empathy, and dignity in how we care for others.

1. HONESTY

We tell the truth and build trust

Honesty means we are clear, transparent, and truthful in everything we do.
It is how we build trust with our clients, families, and each other.
What this looks like in practice:

• We document care accurately and completely
• We communicate concerns immediately
• We are honest about what a client needs, not what is convenient

What we expect from every employee:

Speak truthfully. Report accurately. Never hide or delay important information.

How this connects to our care:
Honesty allows us to truly understand our clients, respond with compassion, and protect their dignity through proper care.

2. INTEGRITY

We do what is right, every time
Integrity means doing the right thing, even when no one is watching.
It ensures our clients receive safe, respectful, and consistent care.
What this looks like in practice:

• Following care plans and state requirements at all times
• Respecting client rights, privacy, and independence
• Taking responsibility for actions and correcting mistakes immediately

What we expect from every employee:

Do not cut corners. Do not guess. Follow the standard.

How this connects to our care:
Integrity protects dignity. It ensures every client is treated with respect, consistency, and professionalism.

3. LOVE

We care for clients as if they were our own family

Love is the heart of Zara Homecare.
It is expressed through compassion, empathy, patience, and respect.

What this looks like in practice:

• Speaking with kindness and patience
• Taking time to understand each client’s needs and feelings
• Supporting clients in a way that preserves their independence and dignity

The Best Home Care Agency in Portland, Oregon

We do not only complete tasks.
We create an environment where clients feel valued, respected, and cared for.
What we expect from every employee:

Show compassion in your actions. Practice empathy in your approach. Protect dignity at all times.

OUR DAILY STANDARD

Every employee at Zara Homecare is expected to operate under this principle:
Through this, we deliver care with compassion, empathy, and dignity, ensuring every client can live safely and independently in their home.

ACCOUNTABILITY

These values are not optional.
They are the standard for employment at Zara Homecare.

All staff will be:

• Trained on these principles during orientation
• Evaluated based on these values in performance reviews
• Held accountable when these standards are not met

We are not perfect.
But we are intentional.
Every day, we choose to show up with honesty, integrity, and love.

That is what makes Zara Homecare different.